Introduction
Welcome to the ReRum User Manual. On this page you can find a wide variety of tutorials on the different functions of the ReRum system.
Currently, this page is still being updated and added to, so when you use the tutorials below please bear in mind that a few of the videos may not be completely up to date with the current version of ReRum. If you spot any obvious mistakes in the videos, or if you'd like to request a video for us to make, then please just let us know by emailing bhobbs@resharmonics.com .
If you have just started using ReRum, and you'd like to take a beginner's course on the basics of the system, then check out 'The ReRum Course' (coming soon) - our interactive programme of lessons where you can learn about, and then practise, the main functions of the system.
Last of all, if you can't find the help you're looking for here, then don't hesitate to get in touch with us for further support.
Admin
Admin
- Configure Option To Extend
- Configuring Channels
- Configure Lost Reasons for Bookings
- Creating Rate Plans
- Adding Rates
- What is a Channel, how do I create one and how are they used?
- Extras
- Creating an activity template (for use with extras)
- Email Templates
- Adding database information to Email Templates
- System Configuration
- Configuring Booking Types
Sales
Making a Booking
- Making an Availability Enquiry and Sending a Quote to the Customer
- Turning an Enquiry into a Confirmed Booking
- Default ETA & ETD Times
- What do the Colours in the Booking Mean?
- How to add more than One Unit to a Quote
- How to use the Quote On Hold functionality
- How to use the Bookable Online functionality
- Sending an Email from a Booking
- Taking a Card Payment on a Booking
- Booking FAQs
- Adding Extras to a Booking
- Taking a Deposit
- Adding an option to extend to a booking
Operations
Activities
- Initial Set Up for Activities and PPM Activities
- Viewing Existing Activities
- Creating an Activity for a Unit
- Creating an Activity for a Building
- Creating an Activity for an Issue
- Creating an Activity that Blocks Availability
- Closing or Completing an Activity
- Creating an activity template (for use with extras)
- Assigning Exemplars to Units
Property
Property Management
Preventative Maintenance
CRM
Customer Relationship Management
Finance
Finance
- Using the ‘Reconcile’ Function
- Generating, Posting and Sending Invoices
- Which address goes on an Invoice?
- Adding Sales Invoices and Sales Credits
- Crediting an Invoice
- Using 'Payable Online' Invoices
- How do I add a customer Purchase Order number to an invoice?
Reports
Online
Channel Management
SiteMinder
- Siteminder Basics
- Configuring rerum for Siteminder Use
- Mapping Rooms and Rates from ReRum to Siteminder