Rentals United Setup
A step by step guide to setting up Rentals United with rerum:
- You need an account with Rentals United which you can setup here
- Ask res:harmonics to enable the Rentals United app for your system (this is a paid for App, speak to your account manager for pricing)
Internal Note: Internally we will have to switch on Rentals United via Message Que and App for this feature to function, please ensure before any configuration is set up that these steps are done by ResHarmonics.
INTERNAL NOTE: enable message queue in the database
INTERNAL NOTE: Enable the App in the System Config app store
- Add your Rentals United username and password to rerum. This is done via Admin - > System Config, then the Rentals United Tab
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- Provide Owner/Landlord Details that you want to use for your Units. Details required are First Name, Last Name, Telephone, Email. These are configured via Admin - > System Config, then the Rentals United Tab
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- You can request an ID for your Rentals United account via Admin - > System Config, then the Rentals United Tab under the section of Owner/Landlord. You may need to wait for 5 minutes and refresh the page before the ID will appear
- Rentals United will set the Check in Check out times for all your properties to match your standard ETA, ETD times. However Rentals United uses a window of time to checkin i.e. you can checkin between 3pm & 10pm each day. The end time of the check-in is configured via the Rentals United tab within Admin → System config.
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- Provide your Close out times for each day of the week i.e. Mon 2pm until Tues, Fri 2pm until Mon. This is the time you want to stop selling your entire property portfolio for arrivals today . So if you don't want to receive any bookings for arrivals today after 3pm then set every day to 3pm. The stop sell days means the number of days it will stop selling for from the trigger time, Mon 3pm with stop sell 1 day will stop selling at 3pm Monday afternoon and start selling again at 12:01am Tuesday morning. These are configured via menu Online - > Rentals United.
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- Select the Day and set the Stop Sell time
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- Create a Rentals United rate plan with rates, either a single rate for all properties or multiple rates for each unit type.
Only VAT Inclusive rates are supported with Rentals United.
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These are base rates which are pushed to Rentals United, they can then be uplifted on a per channel basis i.e. Booking.com is increased by 15%.
- Publish each property. Go to Properties - Units - Integrations tab. Click on each Unit you want to make available to Rentals United and tick the 'Publish to Rentals United'.
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- Configure the additional information required. Rentals United Name, Rentals United Description.
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- The floor the property is on and the floor space of the property must also be configured. This is taken from the General tab on the unit.
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- Photos of the property are added via Internal locations. Click on the picture icon next to each internal location and upload your photos.
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- Then map a rate by clicking the blue magnifying glass and selecting your Rentals United rate that is for this property.
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- Click Update on the Unit and it will send the information to Rentals Unite and return with a Unique External ID, once you have an external ID from Rentals United it will also appear in their portal. Your Units will now appear in Rentals United - My Properties - Edit Properties. Sometimes you need to logout and back in again to see recently pushed properties.
- Repeat steps 9 & 10 for each property you want to publish to Rentals United.
- You manage the availability of each property via the Group Grid in Rerum. The availability group grid can be found under the sales menu.
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- Select Rentals United from the drop down list then add each Unit you want to make available for the specific dates. You select the Unit or Units then the dates you want them to be available you then allocate them into the grid. Note if they are already booked out for some dates it is fine as Rerum will still let Rentals United know that it's unavailable for those specific dates.
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- Once you have allocated Units you can view the Availability Group Grid by clicking the Blue search button
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- Allocated Unit show in blue. Unit's that you have added via the Group Grid but are not currently published to Rentals United will show in red.
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- You now need to enable each channel you want to push properties out to in the Rentals United portal (Warning this can take 1-2 weeks to setup each channel). Speak with your Rentals United account manager to help you with this process. See Rentals United documentation here
Notes:
- Rerum pushes changes to availability for the published properties immediately to Rentals United
- Rerum pushes changes to Price & minimum stay lengths for the published properties immediately to Rentals United
- Changes to price & availability will appear in Rentals United almost immediately (you may need to login & out of Rentals to see the changes)
- Changes in price & availability will take anything from a few minutes to a few hours to propagate to all channels connected to Rentals United (Booking.com is fast, Airbnb is slow)
- Rerum checks for new bookings via Rentals United every 60 seconds.
- Rerum will auto set the channel on bookings from Rentals United i.e. a booking from Airbnb will be set to channel Airbnb
- All booking received will be in pending state and shown in the Sales Centre within Rerum
- Rerum supports taking credit card payments on bookings where the channel doesn't take the payment ie. Booking.com. This is enabled in the Admin → System config → Rentals united tab.
| Rentals United Section | ReRum Field on Unit (integration tab) | Rentals United Field | Comments |
|---|---|---|---|
| Basic Info | Rentals United Name | Property Name | This can be found within Unit → Integrations → Rentals United Name
|
| Property Type | This is always set to 'Apartment' by ReRum, this can be manually changed if required in Rentals United | ||
| Unit Types max occupancy | It Sleeps | This can be found within Unit Type → Max Occupancy. | |
| Unit - Floor | It's on floor number x | Unit → General Tab | |
| it's total size is | Unit → General Tab | ||
| Unit Address | Location Address | ||
| Unit Country | Location Country | ||
| Building Longitude and Latitude | Location City | ||
| Unit Postcode | Location Postcode | ||
| None | Attractions | These should be manually configured in Rentals United | |
| Amenities | Unit Type | Number of Bedrooms | i.e. Unit Type is 1 Bed then Number of Bedrooms is 1 |
| Unit - Internal Locations | Number of bathrooms | ||
| Unit - Internal Locations | Number of Toilets | ||
| Unit - Internal Locations | General Amenities | ||
| Unit - Internal Locations | Room Specific Amenities | ||
| Description | Rentals United Description | English Description | This is found within Units → Integration → Rentals United Description
|
| Other Language Descriptions | These should be manually configured in Rentals United | ||
| Photos | Unit - Internal Locations | Main Image | Upload pictures to each Internal Location on a unit. The Main image is taken from the 1st image attached to Internal Location 'Apartment' |
| Price & Availability | Availability Group - Rentals United. Rate segment has a bookable flag & Unit has a Bookable flag, Sellable from: to on Unit. Rate start & end date, rate plan effective date are also factors which decide availability. | Availability | By default Rerum pushes a rolling 12-months of availability. |
| Unit Rate | Pricing | The rate plan is selected for each unit under Property - Unit (it only appears when you tick the publish to Rentals United tick box) | |
| Rate Plan → Rate Segment → Min Stay. | Minimum Stay | ||
| Number of Guests in your Daily price | This is always set to 2 by Rerum, this can be manually changed if required in Rentals United | ||
| Extra Fees - Taxes | This should not be configured | ||
| Admin → Finance → Chargeable Extra, then assign to a rate via the rate then the compulsory extra tab. | Extra Fees - Extras Charges | This is set up within Chargeable Extras on Rate Plans. | |
Extra Fees - Down payment -Down payment calculation type | This should be manually configured to 'Percentage from total price' in Rentals United. | ||
| Extra Fees - Down payment - Amount % | This should be manually configured to '100'. This will then take full payment for the stay on booking. | ||
| Admin → Finance → Chargeable Extra, then assign to a rate via the rate then the compulsory extra tab. | Extra Fees - Cleaning fee | This is set up within Chargeable Extras | |
| CHECKIN / CHECKOUT | Admin-> System config -> Rentals united -> Owner/landlord | Arrival Information - Please contact the Landlord | This will be pushed up from ReRum. |
| Do not send up. | Arrival Information - at least x day prior to arrival | This should be manually configured in Rentals United as it cannot in Rerum. | |
| Do not send up. | Arrival Information - arrival to confirm your arrival time and transport mode using this email | This should be manually configured in Rentals United as it cannot in Rerum. | |
| Admin-> System config -> Rentals united -> Owner/landlord | Arrival Information -his telephone number | This will be pushed up from ReRum. | |
| Admin → System config → Booking → Default ETA. | Normal Checkin/Checkout Times - from: | This will be pushed up from ReRum. | |
| Admin → System Config → Rentals United Tab → Default ETA Close Out | Normal Checkin/Checkout Times - to: | This will be pushed up from ReRum | |
| Admin → System config → Booking → Default ETD | Normal checkout time | This will be pushed up from ReRum | |
| The checkin will happen: | This is always set to 'Apartment' by ReRum, this can be manually changed if required in Rentals United | ||
| Admin → Finance → Chargeable Extra, then assign to a rate via the rate then the compulsory extra tab. | Late Checkin/Checkout Fees | This is set up within Chargeable Extras and then mapped to rate plans within Rerum. | |
| Building - Key Collection - Custom Field | Arrival Instructions - English | This is a custom field must exist for this to work! the custom field must be called Key Collection which sends up to Arrival Instructions. | |
| Do not send up. | Details of your Pick-Up Service | This should be manually configured in Rentals United as it cannot in Rerum. | |
| Payments | Payment Methods | This will be pushed up from ReRum as 'Credit Card' only | |
| Cancellation Policy | This will be pushed up from ReRum as 'From 100 - 0, Charge 0%' only | ||
| Terms And Conditions Links | These should be manually configured in Rentals United |
