18/10/17

Sales

Improvement: Lost Reasons - We have added a flag to lost reasons (Admin - Booking Settings - Reasons for lost booking) so you can state if this reason means your turned away the business i.e you had no availability. This allows you to differentiate between enquiries you lost and enquiries you couldn't serve. 

This flag then classifies your lost enquiries with this lost reason as Turn aways and can be seen in the Account Performance Summary report - in Reports - KPIs.

Operations

Feature: Activities - We have introduced a new status for Activities called 'Started'. Now an activity can flow through the following statuses: Open - Started - Completed - Closed. Once an activity is created the Start button will appear. This new status allows you to actually see activities that are being worked upon.

In the Activities list view (Operations - Activities) you can search for status 'Started' to show all activities which are Started.

Feature: Activities - We have introduced Dates into Activities so you can track when an activity changes status and who changed it. Elapsed time calculates the time between Started and Completed or Closed. The elapsed time can be used to calculate things like average time taken to complete a checkout clean.

Feature: Issues - We have introduced a new status for Issues called 'Started'. Now an issue can flow through the following statuses: Open - Started - Completed - Closed. Once an issue is created the Start button will appear. This new status allows you to actually see issues that are being worked upon. In the Issues list view (Operations - Issues you can search for status 'Started' to show all issues which are Started.

Feature: Issues - We have introduced Dates into Issues so you can track when an Issue changes status and who changed it. Elapsed time calculates the time between Started and Completed or Closed. The elapsed time can be used to calculate things like average time taken to complete an issue.

Feature: Activities - Notes - Notes are now included on all activities (the same as on issues). This allows multiple people to add a note to an activity.

Improvement: Issues - The issues list (Operations - Issues) is now filtered by Status - Priority & Response time. So Open, Priority 1's, with the oldest response time will show at the top of the list.

Improvement: Activities - Scheduled Date & Time - This is now a mandatory field to support availability block outs.

Improvement: Activities - My Team Activities - A new menu item under the Operations menu is added for 'My Team Activities' which shows your activities, anyone in your team and activities allocated to the Team i.e. if you have a Team called Housekeeping with Bob & Sue in it then you would see all activities assigned to Bob, Sue & housekeeping.

Properties

Improvement: Unit Description - The unit description is no longer limited to 255 characters

Finance

Feature: Channel - Deduct at Source - A new flag has been introduced onto a channel to state if commission is deducted at source or not. Channels are found under Admin - Channel Settings - Channels.

Deducted at source is primarily used for Online channels such as Agoda.com. An example Agoda booking might be: 1 night at £100 net, that includes their 10% comission of £10. If you don't used the deducted at source rate then it would appear in ReRum PMS as £90 per night with a 10% commission on it of £9 which would not be correct.

Fix: Take Payment - Add Card - We now strip any spaces in credit card numbers so it always displays the last 4 correctly

Reporting:

Feature: Consumables Report - New report showing all the consumables you have configured for each Unit with a filter by building. This report is useful during setup and for stock takes.

Improvement: Operations - Activities report - Started date and elapsed time has been added to the Activities Report along with a new Status filter for 'Started'

Improvement: Operations - Issues report - Started date and elapsed time has been added to the Issues Report along with a new Status filter for 'Started'

Improvement: KPI's - Occupancy & Revenue Report - We have added a Comission column to the report, the total commission figure matches the new Dashboard 'commission this month' card.

Improvement: Dashboard - view - Via the System Configuration you can now control what appears on your Dashboard. Just unitck or tick the box for the elements you wish to show or hide.

Online

Improvement: Rentals United - It now uploads Unit level photos automatically up to Rentals United. These Unit images are added via Unit - Unit Locations.

Improvement: Rentals United, SiteMinder & IBE - For all bookings via an online channels where commission needs to be applied now automatically creates the corresponding commission credit note for a booking.

Fix: Rentals United - Auto Payments - It now processes Visa & American Express card payments correctly for Booking.com bookings.

Apps

Feature: Consumables App - We have introduced a brand new Operations App called Consumables. This app brings the capability to assign Laundry & other consumables to a Unit then create consumables picking lists based on cleans. If you would like further detail on this App or to trial it then please contact your res:harmonics account manager.

System

No Updates