Creating an Activity for an Issue
The process of creating an activity for an issue is much the same as creating an activity for a unit.
1 - Go to the Operations menu and select Issues.
2 - Find the issue you want to create an Activity for.
3 - Select the Activities tab in the Issue.
4 - Here you will see a list of all Activities associated to this Issue. To add a new one, click on the Add Activity button.
5 - You will be presented with the standard New Activity screen, with Issue and Unit pre-filled in.
6 - Select a type from the drop down.
7 - Select a priority.
8 - Enter the Subject and Content.
9 - Allocate the Activity to an Assignee by using the type ahead functionality to find a user in the system